Return & Refund Policy – Protonhub

At Protonhub, we value our customers and strive to provide the best shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.

1. 7-Day Return Policy

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The item must be unused, unused, and in its original condition.
• The product must be returned with original packaging, accessories, tags, manuals, and invoice.
• Products showing signs of damage, misuse, or tampering will not be accepted.

2. Refund Policy

Once your returned item is received and inspected:

• You will receive confirmation regarding the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method or via bank transfer, depending on the payment mode used during purchase.

3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery.
• Share clear photos/videos of the issue for verification.
• After verification, we will arrange a replacement or full refund.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products caused by customer handling
• Products without original packaging or invoice
• Personal hygiene products once opened
• Clearance or final sale items

5. Cancellation Policy

• Orders can be cancelled before shipment for a full refund.
• Once shipped, orders cannot be cancelled and will fall under the return policy.

6. Return Shipping

• Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or wrong product delivered by us.

7. Contact Us

For any return, refund, or exchange related assistance, please contact:

Protonhub
S-216/D First Floor, Pandav Nagar, Delhi – 110092, India
Phone: +91-9990295868

Protonhubs@Gmail.com